Exporting Intercom Help documents

Photo by Barth Bailey on Unsplash

Intercom, the customer support tool, is really good at a lot of things — their help documents (Articles) tool is not one of those things. I didn’t see any easy way to extract the documents we had created in Intercom so I had to find another way to liberate them.

I looked into their API, but it was not apparent how to access it as a customer instead of an integration application developer. I created a web-scraping script to extract our content and associated screenshots/images.

This is a quick hacked together script to do what I needed (migrating the HTML content into MkDocs (a markdown static site documentation tool). Feel free to use it, extract some code from it, or run away screaming :)